Version 1.0 May 2026

Clear Decisions.

Disciplined Capital.

1. Purpose

This Payment Refund Policy outlines the circumstances in which fees paid to Resolve Property Capital Pty Ltd (“Resolve Capital”, “we”, “our”, or “us”) may or may not be refundable in connection with commercial lending and finance applications submitted through the Resolve Capital online platform.

This policy is intended to provide transparency to applicants regarding the treatment of application-related payments collected through our online platform.

2. Application Fees

As part of the provisional approval and loan application process, applicants may be required to pay certain fees through the Resolve Capital online platform using an approved payment method.

These fees may include:

• application processing costs;
• platform and administration fees;
• third-party assessment or due diligence costs; and
• other costs associated with the assessment of a proposed commercial lending facility.

Payment is collected electronically through the online platform prior to the application progressing to formal assessment and processing.

3. Non-Refundable Fees

Unless otherwise determined by Resolve Capital in its absolute discretion, application- related fees are generally non-refundable once:

• the applicant has accepted the relevant application terms and conditions;
• payment has been successfully processed; and
• Resolve Capital has commenced work associated with the assessment, review, structuring, or processing of the application.

This is because application-related services involve ongoing platform administration, maintenance and processing activities, together with the allocation of internal resources and engagement of third-party service providers in connection with the application. Examples where fees will generally not be refunded include:

• the applicant withdraws the application;
• the applicant elects not to proceed with the proposed facility;
• the application does not proceed due to incomplete information provided by the applicant;
• the applicant does not satisfy Resolve Capital’s credit, risk, compliance, valuation, or due diligence requirements; or
• the proposed transaction does not settle or complete.

4. Circumstances Where a Refund May Be Considered

Resolve Capital may consider a full or partial refund where:

• duplicate payments have been made in error; or
• Resolve Capital determines, acting reasonably, that a refund is appropriate in the circumstances.

Any refund determination will be made on a case-by-case basis.

Where approved, refunds will generally be returned to the original payment method used for the transaction.

5. Commercial Lending and Regulatory Position

Resolve Capital provides commercial and business-purpose lending products only.

Our services are not intended for personal, domestic, or household consumer purposes. Accordingly, certain consumer protections and refund rights applicable to retail consumer transactions under the Australian Consumer Law may not apply to applications submitted through our commercial lending platform.

Applicants should carefully review all application terms, loan approvals, and facility documentation before proceeding.

6. GST Treatment

Application-related fees collected in connection with commercial lending arrangements may form part of an input taxed financial supply for GST purposes under Australian taxation law.

Where applicable, Resolve Capital will provide a receipt or other appropriate payment confirmation.

7. Contact Us

If you have any questions regarding this Refund Policy or wish to request a review of a payment, please contact:

This policy is reviewed annually and may be updated without notice. Last updated May 2026.